QVC Unveils New Brand Identity to Elevate Mobile and Social Shopping
WEST CHESTER, PA (February 6, 2019) – QVC today unveiled a new visual identity and logo and a new app for iPhone® devices, designed to enrich the immersive, engaging, video-based shopping experiences QVC offers, particularly in the mobile world customers love.
“Consumers have embraced QVC as a leading digital destination for product discovery and inspirational shopping, and our new brand identity and video app reflect this reality,” said Mary Campbell, Chief Merchandising Officer, Qurate Retail GroupSM, and Chief Commerce Officer, QVC US (QVC is part of Qurate Retail Group). “More than 80 percent of new customers are coming to QVC US via our digital platforms.1 Customers recognize that our apps and website offer highly appealing products at great values, brought to life via compelling stories, vibrant personalities and personalized content.”
QVC research shows that current and prospective customers share common attributes: They pride themselves on making smart, informed purchases; they value close connections with family and friends; they quickly adopt new technologies; and they love video storytelling that helps them discover items and ideas to brighten their lives. About 60% of QVC US sales are ecommerce sales, two-thirds of which are happening on mobile devices.1
The new logo combines a square representing the many screens through which customers connect with QVC, a circle reflecting the constant conversation QVC creates with and among its customers, and a line echoing both an open door to a vibrant community and the handle of a magnifying glass that stimulates discovery. The result is a reimagined “Q” in a sleek, mobile-friendly format and color scheme that underscores QVC’s mobile-first, social-first approach to video shopping.
With this rebrand, visuals and other elements across the QVC brand are designed to break through and capture attention on the small screen, reflecting the profound changes that social has brought to digital retail. Photography is thumb-stopping, intimate and candid, with rich details and organic patterns. Videos are shot in a casual, unfiltered manner, with close-ups, movement, through-shots and surprising angles. New studios bring viewers into trendy urban spaces, along with suburban settings. Music and copy are playful and spirited. These changes have already gone into effect for new content across QVC’s platforms.
“Our brand identity is a visual manifestation of the evolution of our business and our customers,” said Susan Ripke, Vice President, Brand Strategy. “We’re creating friendly, inclusive environments in digital that invite customers to engage more deeply with us, especially those who are getting to know us for the first time. For example, our flagship QVC mobile app features bold, square modules and horizontal scrolling for binge-worthy video.”
Q Anytime: More video, in bite-sized chunks
QVC’s new app, Q Anytime, complements the flagship app with an expanded, ever-changing feed of shoppable videos, presented in easy-to-consume 5-8 minute segments, available on demand. By tapping a video, customers can buy a product or get more details. Customers can also customize their feed by category or build a playlist by liking videos.
Currently, Q Anytime draws videos automatically from its vast library of live and on-demand video content, with new videos added every two hours. Over time, QVC plans to offer original content, episodic series, and other extras on the Q Anytime app, all tailored for the mobile audience. QVC is promoting Q Anytime via paid social placements and on QVC’s digital and broadcast channels.
“In many cases, today’s consumers are discovering new brands through video and social apps on their smartphones and other mobile devices,” said Alex Miller, Senior Vice President, Digital Commerce and Marketing. “Q Anytime represents our latest push into a video-first mobile experience, leveraging our unparalleled content production capacity with decades of experience in video shopping. We’re excited to bring this to our customers and invite them to personalize their experience with QVC.”
The Q Anytime app is available in the Apple® App Store for iPhone. QVC’s new brand identity is launching today in the U.S. and will launch in QVC’s International markets later this year.
1) Through the nine months ended Sept. 30, 2018
About Qurate Retail Group
Qurate Retail GroupSM comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce (“vCommerce”), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. The retailer reaches more than 200 million homes worldwide via 14 television channels, which are widely available on cable/satellite TV, free over-the-air TV, and digital livestreaming TV. The retailer also reaches millions of customers via its QVC+ and HSN+ streaming experience, websites, mobile apps, social pages, print catalogs, and in-store destinations. Qurate Retail Group combines shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. Headquartered in West Chester, Pa., Qurate Retail Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. For more information, visit qurateretailgroup.com, follow @QurateRetailGrp on Facebook, Instagram or Twitter, or follow Qurate Retail Group on YouTube or LinkedIn.
Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB, QRTEP) is a Fortune 500 company that includes the Qurate Retail Group portfolio of brands as well as other minority interests and green energy investments.
Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB, QRTEP) is a Fortune 500 company that includes the Qurate Retail Group portfolio of brands as well as other minority interests and green energy investments.
About QVC
QVC exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award-winning customer service. Based in West Chester, PA and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.
Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a Third Way to ShopSM – beyond transactional ecommerce or traditional brick-and-mortar stores – and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC and Q are registered service marks of ER Marks, Inc.
Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a Third Way to ShopSM – beyond transactional ecommerce or traditional brick-and-mortar stores – and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC and Q are registered service marks of ER Marks, Inc.
